Privacy Policy

At SplashLine Monterey Park Pool Care, we respect your privacy and are committed to protecting your personal information. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect information you provide directly to us when you request a quote, schedule a service, or contact us. This typically includes:

• Your name and contact information (phone number, email address)
• Your service address and property details
• Pool specifications and service preferences
• Payment information for processing service fees
• Communication history with our team

We also automatically collect certain information when you visit our website, including your IP address, browser type, and pages you view. This helps us improve your experience and understand how people use our site.

How We Use Your Information

We use the information we collect to provide and improve our pool cleaning services. Specifically, we use your information to:

• Schedule and perform pool maintenance services
• Send you service reminders and confirmations
• Process payments for services rendered
• Respond to your questions and provide customer support
• Send you relevant information about our services (you can opt out anytime)
• Improve our website and service offerings

We'll never sell your personal information to third parties. Your trust matters to us, and we take that seriously.

Information Sharing

We share your information only when necessary to provide our services or comply with the law. We may share information with:

• Service providers who help us operate our business (payment processors, scheduling tools)
• Insurance providers if needed to process a claim
• Legal authorities when required by law or to protect our rights

All third parties we work with are required to keep your information confidential and use it only for the purposes we specify. We choose our partners carefully and ensure they meet our privacy standards.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encryption for sensitive data, and limiting employee access to customer information.

However, no security system is perfect. While we work hard to protect your information, we can't guarantee absolute security. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.

Your Privacy Rights

You have rights regarding your personal information. You can:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Ask us to delete your information (subject to certain exceptions)
• Opt out of marketing communications at any time
• Request a copy of your information in a portable format

To exercise any of these rights, contact us using the information below. We'll respond to your request within a reasonable timeframe, typically within 30 days.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. Blocking all cookies may affect your ability to use certain features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device).

Children's Privacy

Our services are not directed to children under 13, and we don't knowingly collect personal information from children. If we discover we've collected information from a child under 13, we'll delete it promptly. If you believe we may have information from a child, please contact us.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll post a notice on our website and update the date at the top of this policy. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information, we're here to help. Reach out to us anytime.